Trade Terms & Conditions

Last Updated: 18 June 2026

These Trade Terms and Conditions (“Terms”) explain the rules that govern your use of our trade website, business.vaion.io (the “Website”), and your purchase of products from us on a trade or wholesale basis. By placing an order on our Website, you agree to be bound by these Terms. Please read them carefully before using our Website or purchasing any products. Throughout these Terms, “we,” “us,” and “our” refer to Vaion Health Ltd. “You” refers to our trade customers or prospective trade customers — such as clinics, practitioners, pharmacies, retailers, stockists and other businesses purchasing for professional or resale purposes. When you place an order for a product on our Website, you are entering into a contract with us. Before completing your order, we will ask you to confirm your agreement with these Terms. We may occasionally update these Terms. We will post any changes on the Website. By continuing to use the Website after the changes are posted, you agree to be bound by the revised Terms.

1. Ordering Process on business.vaion.io

Explore our Website to find the products you would like to purchase, then click the “Add to Cart” button for each product you wish to buy. You can review the contents of your cart at any stage by clicking on the “Shopping Cart” icon. If you are a new trade customer, you will be prompted to create an account to streamline future purchases. This involves providing your business details, name, email address, and a secure password. Any information you provide will be processed securely in accordance with our privacy policy. Existing customers can simply enter their login details to proceed.
You will be required to choose your preferred delivery method from the available options presented during checkout. You should carefully review your order details, including the products in your cart, chosen delivery method, any applicable charges, and confirm your agreement with these Terms. Once you confirm your order, you will be securely transferred to our trusted payment service provider to complete the payment process. We do not store your full payment information on our Website. We will send you an initial email acknowledging your order placement.
We will then check product availability and confirm whether we can fulfil your order. This may involve verifying stock levels, preparation or manufacturing lead times, or any potential delivery restrictions. If your order is confirmed, you will receive an email notification with your order confirmation details. At this point, a binding contract is formed between you and us. In the unlikely event that we cannot fulfil your order due to unforeseen circumstances, we will promptly notify you by email and offer alternative solutions (e.g., suggesting a similar product, or providing a full refund). If you have any questions or require assistance at any stage, please contact our trade support team at sales@vaion.io.

2. Our Products

The following products are available for purchase on the Website and covered by these Terms:

NAD+ Injection Pen — Starter Pack (1000mg): includes the VAION+ auto-injector pen device plus a one-month supply (1000mg).
NAD+ Injection Pen — Refill Pack (1000mg): cartridges only (one-month supply, 1000mg) for existing pen owners.
NAD+ Replacement Pen: a replacement VAION+ NAD+ injection pen device (pen only — no cartridges included).
NAD+ Nasal Spray: a needle-free way to absorb NAD+ through the nasal membrane (one-month supply, 1000mg).
NAD+ IV Vials (100mg, 250mg and 500mg): VAION+ NAD+ IV solution for clinical administration.

From time to time we may also supply ancillary items by arrangement, including sharps bins for the safe and responsible disposal of used needles, and cooling and transporting vessels to help maintain the optimal temperature of your NAD+ during travel or storage.

3. Prices and Payment Terms

We provide clear and up-to-date pricing for all our products on our Website. These prices are subject to change and we reserve the right in our sole discretion to adjust product prices on the Website at any time. However, any price changes will not affect existing contracts that have already been confirmed through an order. Where volume or quantity-break pricing is shown, the applicable price is determined by the quantity ordered as set out on the Website. All prices listed on our Website and throughout these Terms are inclusive of Value Added Tax (VAT). This ensures you see the final price you will pay, without any hidden charges.
We offer a variety of secure payment methods for your convenience, as listed on our Website at checkout. During checkout, you will be prompted to choose your preferred payment method and complete the payment process. Full payment for your order is required at the time of checkout. Once your payment is confirmed, we will initiate processing and fulfilment of your order. In the unlikely event that your payment fails or is not received, we reserve the right to withhold the ordered products until the payment is settled. We will also notify you by email to attempt to resolve the payment issue. If the payment remains outstanding after a reasonable timeframe, we may be forced to cancel your order.
We understand that there might be situations where a chargeback is necessary. However, unjustified chargebacks can have a significant impact on our business. A chargeback is considered unjustified if: (i) the purchase was made with your authorisation; (ii) you received the ordered products as described; or (iii) you failed to attempt to resolve any issue with us directly before initiating a chargeback.
If you initiate an unjustified chargeback, you may be liable for the following: (i) the full amount of the chargeback; (ii) any administrative fees associated with resolving the chargeback; or (iii) reasonable legal or debt collection fees incurred by us in recovering the funds. All payments must be made within seven (7) days of request.
We encourage you to contact us directly if you have any questions or concerns regarding your order or payment. We strive to resolve any issues promptly and amicably.

4. Delivery Policy

Your order will be packed with special insulated materials to maintain a cold environment during transit. This temperature-controlled approach helps ensure your NAD+ arrives within the optimal temperature range, preserving its potency and effectiveness. We recommend promptly refrigerating your NAD+ upon delivery to maintain optimal storage conditions. You will be prompted to enter your preferred delivery address during checkout. Please ensure the accuracy of this information to avoid any delays. We strive to deliver your order as soon as possible. Upon order confirmation, you will receive an estimated delivery timeframe. This timeframe is typically 3–5 business days but can vary depending on your location and chosen delivery method. We aim to dispatch in-stock orders from our warehouse within 30 days of receiving your confirmed payment, barring exceptional circumstances. In rare cases, unforeseen circumstances might cause a delay in your delivery. We will keep you informed of any such delays and work to get your order to you as soon as possible.

Large and bulk orders. Because trade orders can be substantial, larger orders may require additional time to prepare, manufacture and assemble before they are ready for dispatch. Where your order is large, exceeds our readily available stock, or otherwise requires extra preparation, the standard timeframes above may not apply. In these cases we will contact you with an estimated preparation and delivery timeframe before fulfilment, keep you updated on progress, and dispatch your order as soon as it is ready. Placing a large order does not guarantee delivery within the standard timeframes, and we recommend ordering well in advance of any deadline.

5. Returns and Cancellations

We understand that situations may arise where a return or cancellation might be necessary. However, for the following reasons, we are unable to accept returns or cancellations on any of our products:

Temperature Requirements: Our products, particularly the NAD+ vials, require specific cold or frozen storage temperatures to maintain their potency and effectiveness. Once shipped with appropriate temperature control, these products cannot be safely returned without compromising their quality.
Strict Quality Control: We adhere to rigorous quality control procedures throughout the manufacturing and shipping process. This ensures that the products you receive are safe and effective. Returned products may have been compromised during return transit, raising safety and quality concerns.
Order Processing Efficiency: For optimal efficiency and to prevent delays, we prioritise order processing upon receiving your payment. This ensures your order gets dispatched with the necessary temperature control.

Due to the reasons outlined above, we are unable to accept any requests for returns or cancellations once your payment has been received. We encourage you to: (i) carefully review all product descriptions and details before placing your order; (ii) ensure you select the correct quantity and options to meet your needs; and (iii) double-check your chosen delivery address to avoid any errors. By placing an order, you acknowledge and agree to these terms. If you have any questions or require clarification about our products before placing an order, please contact our trade support team. We are happy to assist you in making an informed decision.

6. Cancellation by Us

We reserve the right to cancel an order under these Terms with written notice to you in the event of non-payment, or if we are prevented from fulfilling that order by any event beyond our reasonable control, including without limitation any unavailability of raw materials, components or products, or any power failure, industrial dispute affecting any third party, governmental regulations, fire, flood, disaster, riot, terrorist attack or war.
If we cancel an order in accordance with this section: (i) we will cease to have any obligation to deliver products which are undelivered at the date of cancellation; and (ii) you will continue to have an obligation, where applicable, to pay for products which have been delivered at the date of cancellation (without prejudice to any right we may have to recover the products).

7. Warranties and Representations

By placing an order on the Website, you confirm that: (i) you are a business acting in the course of your trade and are authorised to enter into binding agreements on behalf of your business; (ii) all the information you provide during checkout, including your delivery address, is accurate and complete; and (iii) you will be available to receive your order in accordance with these Terms and our delivery policy. We warrant that: (i) we have the legal authorisation to sell the products you purchase; (ii) the products you buy are free from any claims or restrictions, except as outlined in these Terms; (iii) you have the right to enjoy the purchased products without interference, as specified in these Terms; (iv) the product descriptions on our Website are accurate and reflect the products you receive; and (v) we strive to provide products of satisfactory quality. The foregoing sets out the entirety of our warranties and representations regarding the products we offer. To the extent permitted by law and subject to Section 8.1, all other warranties and representations, whether express or implied, are hereby excluded.

8. Limitations and Exclusions of Liability

This section outlines limitations on our liability but also clarifies what we are responsible for. We do not limit our liability for death or personal injury caused by our negligence. We remain liable for any losses arising from fraud or misrepresentation by our company. These Terms cannot override any statutory rights that apply to you by law.
The limitations outlined here and throughout these Terms apply, except as stated in Section 8.1. These limitations cover all potential liabilities arising from this agreement, including those related to contracts, negligence, or breach of statutory duty. We are not liable for: (i) losses caused by events beyond our reasonable control (e.g., natural disasters, unforeseen technological outages); or (ii) any business losses you may incur, such as loss of profits, revenue, or business opportunities. We are a limited liability entity. This limits the personal liability of our officers and employees for any losses you experience. You agree not to hold our officers or employees personally liable. Our total liability to you for any single purchase under these Terms will not exceed the total amount you paid for that order.

9. Important Disclaimer

It is crucial to understand that VAION+ NAD+ injectable products are intended for injection, and the IV vials are intended for clinical administration by a suitably qualified professional. This requires proper technique and adherence to safety protocols to minimise health risks. We provide detailed instructions on safe administration within the product materials. It is imperative to carefully follow these instructions to ensure proper and safe use. Deviations from these instructions could lead to potential complications, including the risk of infection. VAION+ is not liable for any adverse effects or injuries arising from misuse of the product, or use of the product in a manner that deviates from the provided instructions.

As a trade customer, you are responsible for the safe handling, storage, onward supply and (where applicable) professional administration of the products, and for complying with all laws and regulations that apply to your business. Where you supply or administer the products to your own customers or patients, you are responsible for assessing their suitability and for providing appropriate guidance. Before any individual receives this treatment, it must be confirmed that they do not have an allergy to NAD+, do not suffer from severe respiratory issues, have not been diagnosed with or treated for cancer within the past three years, and are not pregnant.

By purchasing and using VAION+ products, you acknowledge and accept full responsibility for any misuse of the product. We recommend that NAD+ is used under the guidance of a qualified healthcare professional, especially for individuals with any pre-existing medical conditions. The information provided on our Website or within the product materials is not intended to be a substitute for professional medical advice. We prioritise the safety and well-being of end users. By understanding these disclaimers and following the instructions, you can maximise the benefits of VAION+ products while minimising potential risks.

10. Scope

These Terms primarily govern the purchase of our products on business.vaion.io. They do not: (i) grant you any ownership or licensing rights to our intellectual property, such as trademarks, copyrights, or software used in our products; or (ii) encompass any services provided by third parties in relation to the products, beyond the basic delivery services we offer. We recommend consulting with us if you have any questions regarding intellectual property rights or potential third-party services related to our products.

11. Changes to These Terms

We reserve the right to modify or update these Terms at any time. Any changes made to these Terms will become effective immediately upon their posting on our Website or by other communication channels. It is your responsibility to review these Terms periodically for any updates or modifications. If you continue to use the Website after any changes to these Terms, it will signify your acceptance of the modified terms. If you do not agree with the updated terms, you may choose to discontinue your use of the Website. We may also provide you with notice of any significant changes to these Terms via email or other appropriate means. Such notice will specify the nature of the changes and the effective date. Your continued use of the Website following the receipt of such notice constitutes your agreement to the revised terms.

12. Binding Effect

These Terms constitute a legally binding agreement between you and us, governing your use of our Website. Your use of the Website is subject to compliance with these Terms, as well as our Privacy Policy and any other guidelines or policies referenced herein. These Terms are applicable to all customers, visitors, and others who access or use our Website. Please review these Terms carefully to ensure your understanding of your obligations, rights, and responsibilities when using the Website. Your access to and use of our services imply your acceptance of these Terms. If you have any concerns or disagreements with any part of these Terms, please do not proceed with using our services.

13. General

Assignment. You agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these Terms. You may not, without our prior written consent, assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these Terms.
No waivers. No breach of any provision of a contract under these Terms will be waived except with the express written consent of the party not in breach. No waiver of any breach of any provision of a contract under these Terms shall be construed as a further or continuing waiver of any other breach of that provision or any breach of any other provision of that contract.
Third party rights. Any contract under these Terms shall be solely for the benefit of you and us, and is not intended to benefit or be enforceable by any third party. The exercise of the parties’ rights under a contract under these Terms is not subject to the consent of any third party.
Severability. If a provision of these Terms is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
Entire agreement. These Terms constitute the entire agreement between you and us in relation to the sale and purchase of our products and shall supersede all previous agreements between you and us in relation to the sale and purchase of our products.
Governing law and jurisdiction. These Terms shall be governed by and construed in accordance with English law. Any disputes relating to these Terms shall be subject to the exclusive jurisdiction of the English courts.
Statutory and regulatory disclosures. We will not file a copy of these Terms specifically in relation to each customer and, if we update these Terms, the version to which you originally agreed may no longer be available on our Website. We recommend that you consider saving a copy of these Terms for future reference. These Terms are available in the English language only.

14. Contact Us

The Website is owned and operated by Vaion Health Ltd, a limited liability company (Company Number: 15591703) registered in England and Wales. Our registered office is located at 66 Paul Street, London, EC2A 4NA. We are here to assist you with any questions or concerns you may have about our products. For trade enquiries, please contact us at sales@vaion.io, or by post at the address listed above. A contact form is also available on our Website.